Red Panda Design FAQ

Some of the most frequently asked questions

General

Q: What is your Privacy Policy ?
A: Privacy and information security remains the number one concern on the Internet today. RedPandaDesign has always and will always keep private all of our clients personal information. We will never sell or share your personal information to any Third-Party company without your express consent and knowledge.
You can review our privacy policy at the following:
http://redpandadesign.co.uk/privacy-policy

Q: What type of payments do you accept ?
A: We accept credit cards, Paypal, cash and bank wires.

Q: What do you sell ?
A: We offer a wide range of services which include:

– Web Design & Development
– Search Engine Optimization (SEO)
– Printing Solutions
– Visual Branding

To learn more specific information than what the FAQ covers, use the Contact page.

Q: What Help & Support do I get ?
A: We offer 24/7 email support and phone support during working hours.
View Our Working Hours

Q: What if I want to cancel my website ?
A: You just need to send us an email and we will sort it out for you.

Q: Will my website be responsive and mobile-ready?
A: Absolutely. All of our websites are fully responsive with no exceptions. We design & create our products to be equally beautiful and organized on all devices.

Q: Do you offer customizations to existing templates??
A: Of course! We can customize your existing WordPress / Drupal template. We would love helping our clients with theme configurations, customizations, and plugin support. To learn more specific information than what the FAQ covers, use the Contact page.

Getting Started

Q: I would like you to design my website, what is the process ?
A: First step would be to give us a Call or reaching the Contact Page. From there we will consult you with choosing the website type, features and pricing.

Q: How long will it take you to build my website ?
A: As always, we offer fast and quality services to our clients, therefore, depending on the website complexity and type, it would usually take between one to two weeks.
As for large complex websites that are not on WordPress/Drupal etc, it would take between four weeks and eight weeks.

Q: I have this site www.example.com, can I have a similar one ?
A: If you like the look and feel of a website that has a certain feature you would like on your own website feel free to mention it. We will take it into consideration while constructing your website and will attempt to duplicate it while customizing it to make it your own.We are very flexible and willing to do whatever it takes to make you a satisfied customer. To learn more specific information than what the FAQ covers, use the Contact page.

Extra Features

Q: Can you offer hosting services as well ?
A: Of course, if you do not have a current hosting provider we would be more than happy to discuss some of our fantastic hosting packages that are tailored to fit your needs! To learn more specific information than what the FAQ covers, use the Contact page.

Q: What about Website Maintenance, Fixes and Updates ?
A: Aside from the final product we also offer you technical videos on how to manage your website.

Q: Do I get a custom email address ?
A: All of our hosting packages offer a free custom email address ( yourname@yourdomain.com ). The maximum number of email addresses that you can create will depend on the hosting package that you have selected.

Q: Can you help with printing ?
A: We work closely with a premium printing agency that offers really good prices for our customers. To learn more specific information than what the FAQ covers, use the Contact page.